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Returns Policy

Carcanet Returns Policy for Trade Orders

Before returning any product to Carcanet, please contact Customer Service (alan@carcanet.co.uk) for approval and despatch instructions.

We classify returns as either D&E (Damaged/Defective/Shipped in error) or Trading (excess inventory). Please specify the category in your returns request.

E-mail: alan@carcanet.co.uk
Phone: 0161 834 8730 ext. 21
Message line: Returns D&E or Returns Trading

Returns D&E
Books received damaged by the customer or shipped to the customer in error must be reported to us within thirty days of receipt of the shipment. Defective books may be reported at any time. We need the following information to process a returns request:
• Your NBN Account Number
• Order/Invoice number
• Title(s) & ISBN(s)
• Type of damage / problem
• Value of goods
• Quantity

All cartons returned for D&E returns should be marked D&E for crediting.
Send by Parcel or Book Post to our distributors, the address to be provided by Carcanet Customer Services with the returns authorisation.

Trading (overstock returns) eligibility
All titles stocked by customers can be returned unless sold on a firm sale basis.
Titles returned must be in resalable condition.
Returns can be made at any time between three and fifteen months from the date of the invoice for the stock.
Carcanet’s agents will process the returns and issue a credit to the bookseller’s account. Deductions may not be made by the bookseller.
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